Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At Fleur De LIs Florists we take a pride in delivering fresh and beautiful arrangements on time.

We offer same day deliveries, before our daily cutoff time. Specific delivery times can be requested but cannot always be guaranteed specially during busy Holiday season.

Delivery fees applied based on delivery location.

Extreme weather, traffic or other unforeseen circumstances may occasionally cause delivery delays.

Thank you for choosing Fleur De Lis Florists for all your floral needs. We appreciate the opportunity to make every delivery special.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.